What’s Next With GC Detective?
Wow! I appreciate the overwhelming interest that we received for the Google Cash Detective yesterday. It was very refreshing to see such a large response to a project that has been so long in development.
Currently, we are rapidly adjusting to the unexpected demand and have made significant improvements to handle the incredible response. For example, this morning we have added 3 full time staff members who will be assisting with downloads, installations, and technical support.
We have received very helpful feedback from customers, and we are making adjustments to serve them better. Additionally, we still have two full time staff members who are focused on the business building applications of the software and who will be able to help you as you start to use the Detective.
For those of you who were able to purchase yesterday, congratulations, and I humbly apologize for anything less than a perfect experience. Honestly, we were not prepared to deliver to the scale of interest that we received yesterday. Having more than doubled our staff in 24 hours, we are doing everything we can to catch up.
I am extremely grateful that so many people understand the power of this tool. I am aware that many people could not get their orders through. In particular, I apologize to customers from Australia and the UK where we seemed to have a number of processing problems.
I had no idea that we would sell out so quickly. I thought it would take several days. People were ready at noon, and our servers were at absolute capacity. At one point for nearly half an hour, I couldn’t even login myself. I’ve never seen that happen.
There were lots of surprises for me yesterday. That is just the nature of the new world that we live in. Please don’t be discouraged if you were unable to purchase. We will respect the waiting list and will contact you when space becomes available.
For those of you who have emailed asking when we will release more copies of the Google Cash Detective, please be patient as we must wait until we are sure that we have properly taken care of our current customers.
I am absolutely committed to achieving the highest level of customer satisfaction that is humanly possible.
Because customer satisfaction is so important to me, we will delay selling more copies of the Google Cash Detective until we have satisfied our current customers and are prepared to deal with a rapid response like the one we saw yesterday.
Please be assured that when we are ready to sell another limited quantity of the Google Cash Detective, we will proceed in a way that is fair to everyone.
Thank for your continued interest in the Google Cash Detective.
Sincerely,
Chris Carpenter